My appointment was for one skin problem. At reception I added another. James Pratt, who I have seen before, recognized my problem immediately and froze the lession. He saw another lession that I had forgotten about and froze that too. Then on to the problem I added. He called it a basal cell and excised it for pathology. I mentioned that I was due back in a few months for a recheck of a squamous cell removal. He checked it, said it was fine and cancelled the visit. Everyone was relaxed and friendly. I went on for one problem and got treated for four. I was out in 15 minutes.